FAQ
Questions, answered plainly.
Everything business owners ask us about AI receptionists — including the parts where the honest answer is “it depends.”
What is GetFavours?
GetFavours is a Canadian AI receptionist service built in Thunder Bay, Ontario. It answers your business phone when you can't — after hours, on a job, or with a customer — collects the caller's name, number, what they need and when, and sends you a clean summary by text or email. Plans start at $99/month CAD. No tech skills needed; we set it up with you.
How does an AI receptionist actually work?
When a call comes in, the AI answers right away — no hold music, no voicemail. It greets the caller, understands what they need using conversational AI, asks the intake questions that matter for your business (name, number, service, timing), and sends you a summary immediately after the call. Routine calls like bookings, reschedules, and hours/pricing questions are handled fully; anything that needs your judgment is passed to you with full context.
Will it sound robotic? Will my customers know it's AI?
Modern voice AI is nothing like the phone trees of the 2010s. Voices have natural pacing, pauses, and intonation, and most callers simply experience a friendly, professional receptionist. Don't take our word for it — call our live demo at (807) 300-9458 and hear it yourself.
What happens if the AI can't answer a caller's question?
It's set up not to guess about your business. If a question falls outside what it was configured to handle, it takes a complete message and flags the call for you, or escalates according to the rules you choose during setup.
Can it book appointments for me?
Yes. On the Big Favour plan and up, the receptionist books directly into your calendar or booking system and can connect to your CRM through Zapier, so appointments land where you already work.
What languages does it support?
Our Language Pack supports 30+ languages — including Punjabi, Hindi, English, French, Mandarin, Cantonese, Spanish, Arabic, and Tagalog. Greetings, intake questions, and escalation flow are tuned for your business. Multilingual setup usually takes 3–5 business days.
How much does an AI receptionist cost?
Across the market, AI receptionists run roughly $25–$500+ per month. GetFavours uses simple flat pricing in Canadian dollars: Small Favour at $99/mo (AI voice agent, 100 minutes, SMS notifications), Big Favour at $249/mo (300 minutes plus booking and CRM integration), and Whole Favour from $399/mo (unlimited minutes and custom call flows). Compare that to a full-time receptionist at $35,000+ per year in salary and benefits.
How long does setup take? Do I need tech skills?
No tech skills needed — we set it up with you. Most standard setups are completed within a few business days, and multilingual setups usually take 3–5 business days. You review how the receptionist greets callers and what it asks before it goes live.
Won't customers just hang up when an AI answers?
Some callers prefer humans — but the honest comparison isn't AI versus a human receptionist, it's AI versus voicemail or no answer at all. Industry research consistently shows about 80% of callers who reach voicemail hang up without leaving a message, and most missed callers simply call the next business on Google. A friendly, answered call beats an unanswered one every time.
What happens to my call data and recordings?
Your call information is used to run your receptionist and send you summaries — nothing else. Details on what we collect, how long we keep it, and how to have it deleted are in our Privacy Policy at getfavours.com/privacy.
What if the AI makes a mistake on a call?
Every call produces a summary, so mistakes surface the same day instead of hiding in a voicemail box. You can correct how the receptionist handles a situation at any time, and the first weeks of setup are tuned with you to fit how your business actually works.
Is an AI receptionist worth it for a very small business?
Honestly: not always. If you get a couple of calls a week and can answer them, you don't need this. It pays for itself when missed calls cost you work — a solo trade on job sites, a clinic with a busy front desk, a restaurant during rush. One saved job or booking a month typically covers the subscription.
How is this different from a human answering service?
Traditional answering services typically charge per minute (often in the $1–$2/min range) and focus on taking messages. An AI receptionist answers calls instantly, books appointments in real time, costs a flat monthly rate, and isn't limited by how many operators are free to pick up.
Where does GetFavours operate?
GetFavours is proudly built in Thunder Bay, Ontario and works for local businesses across Canada. Setup, support, and pricing are all Canadian.
Still have a question? Call or text (807) 300-9458 — yes, the AI will answer — or book a demo.
