Terms & Conditions

These Terms & Conditions form a legal agreement between Vansh Sundan, operating as GetFavours (“GetFavours,” “we,” “us,” or “our”), and the customer identified on the order form or written confirmation we provide (“you” or “Customer”). By signing an order form, accepting our written confirmation, or using the Services, you agree to these Terms. If you are agreeing on behalf of a business, you confirm that you have authority to bind that business.

1. Services

GetFavours provides the services described on your checkout page, quote, or order form, which may include call answering, lead intake, booking support, customer SMS notifications, website setup, website updates, and related administrative support. The exact plan, features, pricing, included usage, and billing cycle are the ones shown in your order form or selected at checkout.

2. What the Services do not include

Unless we agree otherwise in writing, GetFavours does not provide emergency dispatch, 911 handling, legal advice, medical advice, financial advice, tax advice, licensed professional advice, or guaranteed lead conversion or revenue results. GetFavours is an administrative support service, not a regulated advisory service.

3. Service area

GetFavours is operated from Ontario, Canada, and offered to businesses located in Canada. We do not currently offer the Services outside Canada. By signing up, you confirm that your business is located in Canada.

4. Customer responsibilities

You are responsible for providing accurate onboarding details, business hours, escalation contacts, booking rules, scripts, FAQs, service areas, promotions, and any other instructions we use to provide the Services. You are also responsible for making sure those instructions are lawful, accurate, and appropriate for your industry. If your business needs special triage, emergency routing, regulated disclosures, or consent language, you must provide those rules to us in writing.

5. No emergency use

The Services are not designed for urgent or emergency response. You must maintain your own emergency procedures and emergency contact channels. Do not rely on GetFavours as a substitute for emergency or time-critical decision-making.

6. SMS and electronic communications

If the Services include SMS notifications or other electronic communications, you authorize us to send operational messages to you and your authorized personnel in connection with the Services. If you ask us to send or trigger messages to your customers, leads, or patients, you represent that you have all required consents and legal rights to do so, and that the content complies with Canada’s Anti-Spam Legislation (CASL) and other applicable law. You must not use the Services to send unlawful spam or deceptive messages.

7. Call recording, transcription, and AI processing

The Services include automated answering of calls placed to phone numbers we manage on your behalf. By using the Services, you understand and acknowledge that incoming calls are recorded and transcribed, that those recordings and transcripts are processed by our service providers (which may include Twilio, Retell AI, OpenAI, speech-to-text and text-to-speech providers, and our workflow and email vendors), and that summaries of those calls are delivered to you by email or other channels you have authorized. You are responsible for ensuring that the recording and transcription of calls placed to your business is disclosed to callers as required by applicable Canadian privacy law (including PIPEDA) and CRTC rules. We will also include a recording disclosure in the call opening when reasonably possible.

8. Websites, domains, and third-party services

If we build, launch, update, or maintain a website for you, you keep ownership of your trademarks, logos, photographs, and text that you provide to us. GetFavours keeps ownership of its software, templates, workflows, code libraries, designs, processes, and know-how unless we expressly assign something to you in writing. Third-party items such as domain registrations, hosting, themes, plugins, platform subscriptions, SMS carriers, and payment processors are subject to their own terms and may involve separate fees.

9. Demo, plan selection, and onboarding

GetFavours currently uses a manual onboarding process. Visitors can contact us or book a demo to discuss whether the Services fit their business. If you decide to proceed, we will confirm the selected plan, pricing, billing cycle, setup details, and any third-party costs with you before payment. After payment is completed through the method we provide, we manually set up your service, including phone routing, scripts, website work, and related onboarding steps. Your subscription begins on the date your service is activated, unless your order form or written confirmation states otherwise. We do not automatically charge visitors who have only submitted a contact form or booked a demo.

10. Fees and billing

You agree to pay all fees shown in your quote, order form, or checkout flow. Fees may include subscription charges, setup fees, website fees, domain fees, SMS or carrier fees, third-party software fees, and applicable taxes. Taxes are extra unless we clearly say otherwise. If you select a recurring plan, you authorize us to charge your payment method on the billing cycle you selected until the plan is cancelled or terminated.

11. Price changes

We may change recurring pricing in the future by giving advance notice before the new pricing applies to a new renewal term. Price changes will not apply retroactively to an already-paid period.

12. Founding-10 offer

If you qualify for our Founding-10 offer, the standard setup fee is waived for the first ten approved businesses that sign up, complete payment, and onboard with us. The waived setup amount has no cash value and is not paid out as a refund or credit. Founding-10 customers may cancel the Services at any time. Cancellation stops future billing as described in our Refund & Cancellation Policy, and we do not retroactively charge the waived setup fee on cancellation. The Founding-10 offer does not waive recurring subscription fees, taxes, or third-party costs.

13. Privacy and data handling

We handle personal information in accordance with our Privacy Policy. You authorize us to collect, use, store, and process information reasonably needed to provide the Services, support your account, send operational notices, prevent fraud, and comply with law. We may use third-party service providers to host, process, or support the Services. Where we transfer information to a service provider for processing, we remain responsible for protecting the information as required by applicable law, including PIPEDA.

14. Confidentiality

Each party may receive non-public business, technical, or operational information from the other. Each party agrees to use the other party’s confidential information only for the purpose of performing or receiving the Services and to protect it using reasonable safeguards. This section does not apply to information that becomes public through no fault of the receiving party, was already lawfully known, was independently developed, or must be disclosed by law.

15. Customer content and legal compliance

You are responsible for the legality, accuracy, and completeness of the content, scripts, promotions, disclosures, and instructions you provide. You confirm that your use of the Services, and any instructions you give us, will comply with applicable law, industry rules, and third-party platform terms. If your business operates in a regulated field such as healthcare, dentistry, physiotherapy, insurance, mortgages, or legal services, you are responsible for giving us compliant scripts, disclaimers, and escalation rules.

16. Suspension and termination

You may cancel the Services at any time by emailing founder@getfavours.com or calling (807) 300-9458. We may suspend or terminate the Services if you fail to pay, misuse the Services, create a legal or security risk, or breach these Terms. If your account is suspended for non-payment, we may stop answering calls, stop sending messages, disable websites, or restrict access until the account is brought current.

17. Effect of termination

When the Services end, your right to use the Services ends. Unless otherwise stated in your order form, cancellation takes effect at the end of the current paid billing period. We may delete or anonymize account data after a reasonable retention period, subject to legal or operational obligations. If you want a copy of your material before closure, request it before or promptly after the effective cancellation date.

18. Refunds

Refunds, if any, are governed by our Refund & Cancellation Policy, which is incorporated into these Terms. If there is a conflict between the order form and the general refund policy, the order form controls for that purchase.

19. Availability and warranties

We use reasonable efforts to provide the Services, but we do not promise uninterrupted availability, error-free performance, or that every call, lead, booking request, or message will be captured, routed, or converted. Except to the extent required by law, the Services are provided “as is” and “as available.”

20. Limitation of liability

To the maximum extent permitted by law, GetFavours will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, lost revenue, lost business opportunities, lost goodwill, lost data, or business interruption arising from or related to the Services. To the maximum extent permitted by law, GetFavours’ total liability for all claims arising out of or relating to the Services will not exceed the total fees paid by you to GetFavours for the three months immediately before the event giving rise to the claim. If a higher liability cap is agreed in a signed order form, the signed order form controls.

21. Indemnity

You will defend, indemnify, and hold harmless GetFavours and its personnel from claims, losses, damages, liabilities, and expenses arising out of or related to your content, your instructions, your promotions, your failure to obtain legally required consents, your industry-specific non-compliance, or your use of the Services in violation of law or these Terms.

22. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. The parties submit to the courts located in Ontario for disputes arising out of these Terms, unless another forum is required by non-waivable law. Before starting a lawsuit, the parties will make a good-faith effort to resolve the dispute informally.

23. Consumer-rights savings clause

If you are a consumer under applicable Canadian or provincial consumer law, nothing in these Terms limits or waives any non-waivable rights or remedies you have under that law. Any term that the law does not allow us to enforce against a consumer will be interpreted only to the extent necessary to make it lawful.

24. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the Services after an update means you accept the revised Terms for future activity.

25. Contact

For questions, support, cancellation, or legal notices, contact GetFavours, operated by Vansh Sundan. Email: founder@getfavours.com. Phone: (807) 300-9458.