Simple, clear privacy for local businesses.

1. Who we are

GetFavours is operated from Ontario, Canada. We help Canadian local businesses with AI receptionist, website, chatbot, missed-call capture, call summary, appointment-support, and related business-support services.

For privacy questions, contact founder@getfavours.com or call/text (807) 300-9458.

2. Information we collect

Depending on how you use GetFavours, we may collect the following information:

• Contact information: name, business name, email address, phone number, location, and preferred contact method.
• Business setup information: services offered, business hours, service area, pricing rules, appointment rules, website links, business instructions, FAQs, scripts, and customer-handling preferences.
• Call and lead information: caller phone number, caller name if provided, reason for the call, requested service, appointment details, call recordings, transcripts, AI-generated notes, summaries, and follow-up status.
• Website and form information: website visits, form submissions, pages viewed, device/browser data, and basic analytics if enabled.
• Payment and subscription information: plan selected, billing email, payment status, Stripe customer ID, invoices, receipts, and transaction records. We do not store full card numbers on our website.
• Communications: messages you send by email, phone, SMS, website form, chatbot, or social media.

Please do not send sensitive medical, legal, financial, emergency, or government-identification information through GetFavours unless we have specifically agreed in writing that our service is appropriate for that use.

3. Calls, transcripts, and AI summaries

Calls handled by or through GetFavours may be recorded, transcribed, analyzed, and summarized. We use these records to deliver the service, send accurate summaries to business owners, troubleshoot issues, improve call handling, review disputes, protect against abuse, and support customer service.

Where required, callers should be told that a call may be recorded, transcribed, or summarized. GetFavours customers are responsible for making sure their callers receive any notice required for their business, industry, province, or professional obligations.

If a caller does not want to continue with a recorded or AI-handled call, they may end the call and contact the business through another available method, if the business provides one.

“Call me now” demo calls. If you ask on our website for Myra to call you, we use the number you enter to place one AI demo call, which may be recorded and summarized as above. We keep a record of your request, the time, and the consent wording you agreed to. We do not send you offers unless you tick the separate box for them, and you can ask us to stop at any time.

4. How we use information

We use information for practical business purposes connected to GetFavours, including to:

• Respond to demo requests, questions, support requests, and customer inquiries.
• Set up, test, operate, and improve AI receptionist, website, chatbot, booking-support, and lead-capture workflows.
• Create and update business-specific call handling instructions, FAQs, and service rules.
• Send call summaries, lead notifications, onboarding messages, service updates, billing notices, and support messages.
• Process payments, subscriptions, invoices, cancellations, refunds, and related business records.
• Maintain security, prevent misuse, investigate suspicious activity, and troubleshoot technical issues.
• Improve our website, services, customer experience, and internal operations.
• Comply with legal, tax, accounting, regulatory, security, and dispute-resolution obligations.

5. Service providers and sharing

We may share information with trusted service providers that help us operate GetFavours. These may include providers for website hosting, forms, email, phone/SMS, AI voice, transcription, automation, analytics, payments, calendars, customer support, and security.

Examples may include services such as Netlify (website hosting), Supabase (database and customer login), Stripe (payments), Anthropic (AI text drafting for review cards), Retell AI (AI phone calls and transcription), Twilio (text messages), Zoho (email), Google Maps Places (business search and public Google ratings), Cloudflare (domain name service and the bot check on our “Call me now” form), email providers, SMS/phone providers, analytics tools, and similar business tools. These providers may process information in Canada, the United States, or other countries where they operate.

We may also share information if required by law, to protect GetFavours, to prevent fraud or abuse, to respond to legal requests, or as part of a business transfer such as a merger, acquisition, restructuring, or sale of assets.

We do not sell personal information. We also do not publish private call recordings, transcripts, or caller details.

6. Payments

Payments are processed through Stripe or another approved payment method arranged with GetFavours. We may receive payment status, billing contact details, invoices, receipts, subscription information, and transaction records.

We do not collect or store full credit-card numbers on our website. Payment providers process payment information under their own privacy and security terms.

7. Marketing messages

If you contact us, book a demo, become a customer, or ask to receive updates, we may send emails or text messages about demos, onboarding, billing, service updates, and related offers.

You can opt out of marketing messages by using an unsubscribe option if one is available or by contacting us. Even after you opt out of marketing, we may still send important transactional or service messages, such as billing notices, security notices, account updates, or service-related communications.

8. Accounts, cookies, and website activity

Business search on the review-card signup form uses Google Maps Places. Text you type into that search is sent to Google to suggest matching businesses. Choose your own location and confirm the details before submitting. Manual entry is also available. Google processes this search under its Privacy Policy.

Our callback, booking, account login, signup and password forms use Cloudflare Turnstile to help prevent automated requests. When you open these forms, Cloudflare looks at technical details from your browser and device, such as your IP address, to tell people from bots. Cloudflare processes this under its Turnstile Privacy Addendum.

Customer accounts use Supabase Auth to verify your email and securely store and verify passwords. GetFavours does not store readable passwords. If you choose Google or Apple when available, we receive the identity details you authorize, such as your name and email address. We do not receive your Google or Apple password or access to your inbox.

We keep your verified email, the contact and business details you save, and account creation and login times so we can provide support. The GetFavours owner can see these account details and receives a new-account notification. We send you login and password-security codes, a welcome email, and relevant account and service notices. Creating an account does not purchase a service or subscribe you to marketing emails.

Essential cookies keep customer and admin sessions working. Customer login approval expires after 30 days. Native session cookies may renew while you use your account. If you choose to remember a private device, a signed cookie lasts up to 30 days. We compare a protected hash of its network address and browser details when checking password logins; changes can require another email code. Password changes and logging out everywhere invalidate old approvals and remembered devices. Browser scripts cannot read them. The GetFavours admin session expires after eight hours. We do not use advertising or analytics cookies.

9. Retention and security

We keep information only as long as reasonably needed for the purposes described in this policy, including providing services, resolving disputes, maintaining business records, improving the service, and meeting legal, tax, accounting, security, and regulatory obligations.

We store each call’s summary in our database, not the recording or transcript. The call notification email we send includes the transcript and, when recording is on, a link to the recording, which our AI voice provider keeps under its own retention settings. A business’s own GetFavours account shows its calls; opening a call there reads the transcript and recording from our AI voice provider at that moment, and we don’t keep a copy. Email founder@getfavours.com to have a call’s records deleted.

When a business uses appointment reminders, we store the customer’s name, mobile number, appointment time and language to send the reminder texts, and delete them 30 days after the appointment. Customers can reply STOP to any reminder to stop these texts.

We use reasonable administrative, technical, and organizational safeguards to protect information. No website, phone system, AI tool, or internet service can be guaranteed to be completely secure.

10. Your choices and rights

You may contact us to ask questions about your personal information or to request access, correction, deletion where legally possible, withdrawal of consent for non-essential uses, or opt-out support for marketing messages.

We may need to verify your identity before responding to certain privacy requests. Some information may need to be kept where required for legal, security, accounting, tax, dispute-resolution, or service-integrity reasons.

11. Business customers and callers

If you are a caller contacting one of our customer businesses, GetFavours may process your call information on behalf of that business. The business you contacted may also have its own privacy policy, industry rules, and legal obligations.

If you use a GetFavours review card at a business, your star rating and any words you type are used to draft your review. On the Review Card Care plan, drafting uses Anthropic (United States) and, if you describe a problem, your words are emailed to that business. We never post a review for you, and every rating opens the same Google page.

Each review card also counts what happens on it: when it is opened, which star is tapped, whether the Google review page is opened, and whether a draft is copied. These counts carry no name, email or phone number. To stop repeat counting we briefly use a scrambled form of your network address, never the address itself. The business that owns the card can see these counts in its GetFavours account. Google does not tell us who writes a review, so we never know who posted.

If you are a GetFavours customer, you are responsible for the information you provide to us, the instructions you give us, and any notices or consents your business is required to provide to its own customers, callers, patients, clients, tenants, buyers, or leads.

GetFavours is intended for businesses and adults. We do not knowingly offer accounts directly to children or collect information from children for account creation.

12. Contact us

Questions about this Privacy Policy or how GetFavours handles information can be sent to us anytime.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date on this page. The current version posted here applies to your use of GetFavours after it is posted.