Security & privacy
Your calls are yours.
GetFavours is built on one simple rule: keep as little of your data as possible. We don’t hoard recordings or transcripts — each call’s summary goes straight to you by email.
Privacy-first by design
We keep nothing we don’t need
No recordings or transcripts stored in our database — the less we hold, the less there is to ever go wrong.
Your data goes to you
Every call becomes a summary that lands in your email. We keep the summary so you can find it later — never to mine, profile or sell.
We never sell your data
Not your data, not your callers’ data — not for advertising, not for anything. It’s used only to run your receptionist and send your summaries.
PIPEDA principles & a DPA
We follow PIPEDA privacy principles and can provide a Data Processing Agreement on request for businesses that need one.
How a call is handled
When someone calls, GetFavours answers and understands the call in real time using trusted AI voice providers, then delivers you a clean summary. Afterward, we keep no recording or transcript in our database. If you’re doing a vendor or security review and need the exact list of the providers involved, just email us — we’ll walk you through it honestly.
Clinics, law offices & other sensitive work
Because we hold so little, GetFavours suits privacy-sensitive businesses well. If you handle regulated health information, talk to us before onboarding so we can go over your PHIPA requirements and put the right agreement in place for your situation — we’d rather scope it properly with you than hand-wave a compliance badge.
Questions, access & deletion
Want something removed, or have a question about how your data is handled? Email founder@getfavours.com — a real person (the founder) answers. For the full legal detail, see our Privacy Policy.
Common questions
Do you store recordings of my calls?
No — we don't store call recordings or transcripts in our database. Your call summary and transcript are emailed to you; the recording, when it is on, stays with our AI voice provider.
So where does my call data go?
To you. Each call is turned into a short summary and emailed to you with the transcript. We keep the summary in our database so you can find it later; we don't mine, profile, or sell it.
Who processes the calls?
To answer and understand a call in real time, GetFavours relies on trusted AI voice providers. The call is processed live to produce your summary, and GetFavours keeps no recording or transcript in its database afterward. If you need the exact list of providers for a vendor review, email us and we'll share it.
Do you sell my data or my customers' data?
Never. We don't sell, rent, or share your data or your callers' data for advertising or any other purpose. We use it only to run your receptionist and send you your summaries.
Can I get my data deleted?
Yes. Email founder@getfavours.com and we'll handle any access or deletion request. Because we don't store recordings or transcripts in our database, there's very little on our side to begin with.
Do you follow PIPEDA? Can I get a DPA?
We follow PIPEDA privacy principles, and we can provide a Data Processing Agreement (DPA) on request for businesses that need one.
I run a clinic / handle health information — can I use GetFavours?
Our data-minimisation design (no recordings or transcripts stored in our database) is a strong fit for privacy-sensitive work. Before onboarding a regulated health practice, talk to us directly so we can go over your PHIPA requirements and put the right agreement in place for your situation.