Stop losing leak and clogged-drain calls while your hands are full.

The plumbing calls you miss while you're on a job

A plumber's phone rings for a mix of jobs: a burst or frozen pipe, a leak under a sink or through a ceiling, a clogged drain or a toilet that keeps backing up, a water heater with no hot water or a puddle under it, a sump pump that quit, and people wanting a price on a new fixture or a bathroom rough-in.

Some of those need you today. Others can wait a few hours. A missed-call notification doesn't tell you which is which, and you can't answer with both hands in a cabinet. Myra picks up, asks what's going on, and writes it down so you know before you call back.

What Myra asks a caller with a plumbing problem

Each call starts the same way: name, callback number, the address of the job, and what's wrong, in the caller's words.

Then she asks the questions you'd ask. Is water still running? Have they shut it off at the main? Where is the leak? Is it one drain or every drain in the house? Is the water heater gas or electric, and is it leaking or just not heating? You choose these questions during setup.

When the call ends, you get a short summary by email or text. When a caller describes an urgent problem, like a burst pipe or sewage backing up, the call is flagged as urgent so it stands out from the quote requests.

Frozen pipes, late nights and weekends

Thunder Bay winters are hard on pipes, and pipes don't freeze on a schedule. Myra answers 24/7, so the caller who wakes up to no water at 6 AM on a Sunday gets an answer, gives their details, and knows the message got through.

She doesn't send anyone out and doesn't promise an arrival time. She takes the details, flags what's urgent, and leaves the decision with you: call back now, first thing in the morning, or not at all if the job is outside your area.

If you don't take after-hours work, tell us during setup. She'll still take the details, and we'll set up what she tells those callers about when to expect a call back.

How setup works

GetFavours is founder-run in Thunder Bay. We're new, and we don't hide it. Setup is something we do with you, not a form you fill in alone.

We go through the area you cover, the hours you work, the jobs you want and the ones you don't, and what counts as urgent for you. Then Myra is set up to greet callers in your business's name and ask your questions. You review how she greets callers and what she asks before she goes live.

Want to hear her first? Call the demo line at (807) 300-9458 and describe a plumbing problem, or use the Book Demo button on this page.

Common questions