GetFavours for HVAC Companies
Handle no-heat and no-cool calls through the seasonal rush.
A friendly AI receptionist that answers, captures the details, and sends you a clean summary — built around how your HVAC company actually works.
How GetFavours works for HVAC companies
Where leads slip away
- Heat waves and cold snaps bring more calls than the team can answer.
- No-heat / no-cool callers won't wait on hold or for a callback.
- Maintenance and repair requests get lost during peak weeks.
How GetFavours helps
- Answers overflow calls and records system type and the reported issue.
- Captures maintenance vs. repair requests and preferred timing.
- Sends booking-ready summaries to your team by SMS or email.
A few quick questions on your demo call
- Residential, commercial, or both?
- How do you want no-heat / no-cool calls noted vs. routine maintenance?
- What service window do you usually book into?
Heating and cooling calls, sorted by how fast they need you
An HVAC company's phone rings for a handful of reasons: no heat, no cooling, a furnace making a noise it shouldn't, a thermostat that won't respond, a furnace cleaning or AC tune-up to book, a quote on a new furnace, heat pump or air conditioner, and customers checking when the technician is coming.
They don't all need the same speed. In a Thunder Bay winter, a furnace that quits overnight is a different call from someone booking a fall tune-up. Myra asks enough to tell them apart and writes it down, so your summary shows which calls need you now and which can wait.
When a cold snap or a hot spell sends a run of calls while your techs are already out, routine requests are written down with the times that suit the caller. On Big Favour, Myra can also book them straight into your calendar.
What lands in your summary
Every call starts with the basics: the caller's name, a callback number, the service address, and what's wrong in their own words.
Then come the HVAC questions you pick. What kind of system is it: furnace, boiler, heat pump or AC? Is there any heat at all? Are there young children or older people in the home? Is this a repair, maintenance, or a quote? Residential or commercial, if you do both. You choose the questions during setup and review how she asks them before she goes live.
When the call ends, a short summary comes to you by email or text. When a caller describes an urgent problem, like no heat in winter, the call is flagged as urgent so it stands out from the tune-up requests.
After hours and on the coldest nights
Myra answers 24/7. A no-heat call at 10 PM gets the same questions as one at 10 AM, and the summary reaches you right after the call.
She doesn't send a technician out and doesn't promise an arrival time. She takes the details, flags the urgent calls, and you decide who gets a call back tonight and who can wait until morning. If you don't take after-hours work, tell us, and we'll set up what she tells those callers.
GetFavours is not an emergency service and doesn't replace 911. A caller who smells gas or has a carbon monoxide alarm going off needs 911, not a callback. Tell us during setup what you want Myra to say to them.
Setting it up with you
GetFavours is founder-run in Thunder Bay, and it's new. We don't hide that. Setup is done with you, not left to you: the area you cover, your hours, residential or commercial, the jobs you take, and what counts as urgent for your company.
From that, Myra greets callers in your company's name and asks your questions. You review how she greets callers and what she asks before she goes live.
To hear her first, call the demo line at (807) 300-9458, use the Book Demo button on this page, or email founder@getfavours.com.
Example — sample details, not a real call
Caller: “Hi, our furnace stopped a couple of hours ago and the house is getting cold. We've got a baby at home. Is there any way someone can come tonight?”
What you’d get:
- New phone call · Duration 2m 41s
- Caller: Alex Moreau
- Callback: (807) 555-0187
- Type: Urgent
- Summary: Caller says it's urgent. Gas furnace stopped around 8 PM and there's no heat; the thermostat screen is blank. Baby in the home. Address given on the call: 21 Example Road. Asked if someone can come tonight; told the owner will call back.
- Also in the email: the full transcript and, when recording is on, a link to the recording.
Common questions
How much does GetFavours cost for an HVAC company?
For HVAC companies we'd usually suggest Big Favour. Small Favour is $99/mo CAD with 250 minutes a month: the phone answered and a summary sent. Big Favour is $249/mo CAD with 1,000 minutes, plus booking into your calendar and a CRM connection through Zapier. Whole Favour starts at $399/mo CAD with unlimited minutes (fair use) and custom call flows. Setup fees are listed on our pricing page. Answering in Punjabi, Hindi, French or 30+ other languages is the Language Pack add-on: +$49/mo CAD plus a $149 CAD one-time setup. Plans are month-to-month, and you can cancel anytime.
How does setup work?
We set it up with you, and you don't need any tech skills. You tell us your service area, your hours, which jobs you take, and which calls count as urgent. We set Myra up to greet callers in your company's name and ask your questions, and you review how she greets callers and what she asks before she goes live. Calls you can't pick up then go to her instead of voicemail.
What happens to calls after hours?
Myra answers 24/7, so evening and weekend callers aren't sent to voicemail. She asks the same questions she would during the day and sends you the summary right after the call. She won't promise the caller a technician tonight or an arrival time. You decide whether the call needs you tonight or can wait until morning.
What if a caller has an emergency, like no heat in winter?
Myra takes the name, number, address and what's happening, and flags it as urgent in your summary so you see it first. She does not dispatch anyone. GetFavours is not an emergency service and does not replace 911: anyone in danger, including a caller who smells gas or has a carbon monoxide alarm going off, needs to call 911. Tell us during setup what you want Myra to say to those callers.
Recommended package
For most HVAC companies, we’d start with the Big Favour plan — final setup is scoped together on your demo call.
Simple starting point
Premium support without a confusing pricing table.
Founding-ten pricing: $0 setup for the first 10 Thunder Bay businesses. After that, setup fees and rates go up.
Small Favour
Perfect for solo operators who just need the phone answered.
$199 setup $0 for founding 10
- AI voice agent · 250 min/mo
- SMS notifications
- Monthly call summary
Big Favour
For growing businesses that want calls AND bookings handled.
$299 setup $0 for founding 10
- Everything in Small Favour
- Voice agent · 1,000 min/mo
- Booking integration
- Zapier / CRM integration
Whole Favour
For established teams with high call volume and custom needs.
Setup waived · scoped together
- Everything in Big Favour
- Unlimited voice minutes
- Custom call flows
- Advanced custom receptionist workflows
- Dedicated phone numbers
- Quarterly performance review
- Multi-location support — scoped together
Add-ons
Stack on any plan above.
ADD-ON
Language Pack
+ $149 CAD one-time setup
Caller support in 30+ languages — including Punjabi, Hindi, and English. We tune greetings, intake questions, and escalation flow for your business.
Talk to usCore support
- Punjabi · Hindi · English
Plus many more, including
- French · Mandarin · Cantonese · Spanish
- Arabic · Tagalog · Urdu · Italian
- Portuguese · Korean · Vietnamese · German
Setup usually takes 3–5 business days.
Month-to-month and paid by card — cancel anytime, and setup is $0 for the founding 10.
“Unlimited minutes” on Whole Favour means no per-minute metering for normal business use, under a fair-use policy (no auto-diallers, call resale, or non-business traffic). If your usage ever looks unusual, we talk to you first — we don’t surprise-bill.